Provincial Hub Manager

Pact, Inc. seeks a Provincial Hub Manager to work on the recently awarded, five-year USAID/Zambia Integrated HIV and Health Activity (ZIH) contract. ZIH will support the USAID and PEPFAR objectives of 95/95/95 and providing service delivery and technical assistance to improve Maternal, Newborn, and Child Health (MNCH) and Family Planning & Reproductive Health (FP/RH) services. ZIH will improve, sustain, and further integrate HIV/AIDS, MNCH and FP/RH services at the health facility and community levels and ensure that client-centered, high-impact, high-quality services are available to all Zambians.   

The Provincial Hub Manager will manage a Provincial-level ZIH office and team of technical, monitoring and evaluation, finance, HR and logistics staff, including Pact and sub-partner staff. The Provincial Hub Manager will oversee planning, implementing, and monitoring of program activities in the assigned Province, and will oversee multiple District-level hub offices in the Province. The Provincial Hub Manager will serve as the senior-most representative of ZIH at Province level and will be the point of contact for GRZ, USAID, and other stakeholders at Province level.  

This is a Zambia based local Position and open to Zambian nationals only.

• Provide strategic leadership, oversight and management for the Provincial Hub including management of Pact assets. 
• Ensure bidirectional communication and feedback between the Provincial Hub team and the Lusaka and Technical Hub teams. 
• In collaboration with technical advisors, provide technical guidance to ensure high quality integrated technical programing within the Province while ensuring full integration of all technical components. 
• Be accountable for timely program implementation according to the workplan and budget, identifying proactive solutions to challenges, and achieving the Province’s high-frequency, monthly, quarterly and annual targets. 

• In coordination with the Senior Program Manager and District Hub Coordinators, develop and maintain relationships with Provincial and District government, USAID regional office personnel, other USG implementing partners, and other stakeholders to plan, implement, and monitor program implementation. 
• Lead Province team in developing annual workplans and budgets at Province level. 
• Lead Province team in preparing high quality, timely progress reporting. 
• Ensure that Pact has the necessary human resources for program implementation, including sourcing external consultants and working with subpartners as required. 
• Monitor performance and deliverables of sub-partners. 

• Productively partner and collaborate internally with other Pact departments, including program, technical, grants, finance, administration and procurement to ensure that portfolio-wide support is given. 
• Collaborate with the Senior Program Manager and other teams to ensure Province and District ZIH staff receive all needed technical, operational, and administrative support to deliver quality and timely results in all project activities. 
• Comply with Pact policies and requirements and enhance the same among Provincial Hub staff with respect to health and safety, child safeguarding, anti-fraud and other relevant policies and procedures. 
• Oversee Provincial Hub budget including tracking spending, disallowed cost, review and approve staff travel requests, travel reports, partners’ cash requests and liquidation reports, approve all Provincial Hub expenses, etc. 
• Ensure that Pact’s internal control system is strongly functional within the Provincial Hub, and that Pact and subpartner staff comply with Pact policies and donor rules and regulations. 

• Ensure proper implementation of Pact’s performance management systems for direct reports. This includes setting annual performance goals, conducting one to one meeting, proactively addressing performance issues through regular, constructive, and honest feedback, and coaching and identifying necessary staff development needs for direct reports. 
• Ensure that all vacant positions at Province and District levels are filled in a timely way by working closely with the Senior Program Manager and HR department. 
• Provide mentoring, guidance and training on Pact policies, procedures, tools, and methodologies, as needed to the team members and models best practices; advises and trains other team members. 
• Coordinate joint supportive supervision visits including with USAID regional staff, Provincial government and other stakeholders to monitor project implementation progress, quality of services delivered to beneficiaries, and data quality. 
• Promote collaboration with the Technical, Grants, Contracts & Compliance, Finance & Administration, HR, and M&E teams within Pact to ensure cross fertilization of ideas and information across and within the Provincial Hub. 

• Represent ZIH in public events and meetings and coordinate with other donor funded programs.  
• All other duties as assigned. 

Employee complies with all company policies and procedures, including completing all compliance training topics by the deadline to satisfy each and receiving the corresponding acknowledgment statement that the training has been completed.  

• Bachelor’s degree and 8+ years relevant experience or equivalent combination of education and experience, including at least 4+ years of management experience
• Technical background in at least one relevant technical intervention area under ZIH; preference for prior clinical experience. 
• Experience with PEPFAR-funded projects in Zambia, including technical understanding of PEPFAR 3.0 and USAID indicators and managing for performance. 
• Previous experience managing budget of $1 million or more annually. 
• Previous experience managing technical and other staff and sub-partners. 
• Experience in capacity development and organizational development. 
• Willingness to have extensive field travels with the assigned Province, with previous Province experience and familiarity preferred. 
• Ability to sustain interpersonal and professional relationships with internal colleagues and contacts in donor and partner organizations. 
• Strong interpersonal and team building skills.  
• Strong planning and time management skills. 
• Excellent written and oral communication skills, including the ability to effectively present complex ideas to diverse audiences. 
• Ability to problem-solve difficult issues. 
• Ability to multitask with ease, adapting to frequently changing priorities. 
• Strong negotiating and conflict resolution skills. 
• Ability and interest in mentoring others. 
• High competence using common desktop applications and internal systems. 
• Energetic team player who enjoys supporting the development of staff and local partners.