• Operations Manager ACHIEVE

    Job Locations US-DC
    Posted Date 3 weeks ago(11/22/2019 8:59 AM)
    Job ID
    # of Openings
  • PACT Overview

    At the heart of Pact is the promise of a better tomorrow. A nonprofit international development organization founded in 1971, Pact works on the ground in nearly 40 countries to improve the lives of those who are challenged by poverty and marginalization. We serve these communities because we envision a world where everyone owns their future. To do this, we build systemic solutions in partnership with local organizations, businesses, and governments that create sustainable and resilient communities where those we serve are heard, capable, and vibrant. Pact is a recognized global leader in international development. Our staff have a range of expertise in areas including public health, capacity development, governance and civil society, natural resource management, poverty, fragile states, monitoring and evaluation, small-scale and artisanal mining, microfinance and more. This expertise is combined in Pact’s unique integrated approach, which focuses on systemic changes needed to improve people’s lives.


    Program Delivery (PDEL) - Pact exists to help create a world where those who are poor and marginalized exercise their voice, build their own solutions, and take ownership of their future. The Program Delivery Team, contributes to realizing this purpose by: Forging smart partnerships and treating all people with dignity and respect; Applying organizational policies and regulatory compliance appropriately and consistently; Facilitating team spirit among colleagues and promoting the organization through communications; Influencing decision makers through focused, relevant communications; Continually striving to learn and share knowledge and find small ways to make the workplace more enjoyable for all; Cultivating and harvesting innovation; Contributing to the organization’s ability to think and act strategically at all times; Inspiring and spreading our desired organizational culture across the global enterprise.

    Position Overview

    Pact is recruiting for an Operations Manager for the global project Adolescent and Children HIV Incidence Reduction, Empowerment, and Virus Elimination (ACHIEVE), whose goal is to reach and sustain HIV/AIDS epidemic control for pregnant women, adolescent girls, children, infants, and youth by supporting them through targeted clinical, prevention and mitigation interventions. The program will also provide an avenue for countries to transition their prime awards to indigenous partners. The Operations Manager will provide day-to-day support for buy-in start-up and ongoing administrative and operational support for the project at global and buy-in levels, in close coordination with relevant Pact HQ and country-based buy-in teams. S/he will serve as the project’s principle point of contact on in country start-up processes.

    Key Responsibilities

    • Lead the administrative start-up process for new country buy-ins, including but not limited to initiating country registration process, arranging local legal counsel and travel logistics.
    • Oversee logistical coordination for global team participation in buy-in planning, start-ups, and implementation with a particular focus on non-presence buy-in countries, including development of SOWs and scoping budgets.
    • Responsible for coordination of integration of ACHIEVE activities into country office operations for buy-in countries with Pact presence.
    • Facilitate new country authorization and security assessment processes.
    • Liaise with Pact Global Finance and Agreement Management teams to set up new project codes and support processing of subagreement modifications with consortium partners.
    • Lead the development of consulting and vendor agreements at global level, ensuring compliance with Pact and donor requirements.
    • Support procurement and inventory tracking for the project at global and non-presence buy-in countries, in coordination with relevant departments at Pact HQ.
    • Liaise with Pact HR on all HR matters such as job requisitions, development of job descriptions, recruitment processes, etc.
    • Work with Pact IT team to set up field office IT systems.
    • Support set up of local bank accounts and establishment of bank signatories.
    • Document and effectively maintain all information regarding registration and lease decisions.
    • Provide regular timely and clear operations and administration-related communications and updates to key stakeholders, both within the organization and outside.
    • Support buy-in work-plan and budget development.
    • Facilitate project-level knowledge management systems and processes and ensure compliance with DEC requirements.
    • Adapt country office policies/procedures as necessary, in collaboration with country offices where Pact has a presence.
    • Support Capacity Development and Technical teams in providing or organizing technical assistance to local partners.
    • Support project reporting including semi-annual and annual reports.
    • Ensure close collaboration and communication with country office team for ACHIEVE buy-ins where Pact has a presence.
    • Ensure compliance with the project’s approved Branding and Marking plan.
    • Interact with project leadership to communicate lessons learned, alert them to issues/risks, and provide information in a timely manner.
    • Work with Program Delivery point of contact to ensure smooth handover to point of contact after startup.
    • Perform other duties as assigned.

    Basic Requirements

    • Bachelor’s degree in a related field such as in international development, international relations, regional studies, or public health, Master’s degree preferred.
    • At least 9-11 years (7-9 years with a Master’s degree; 5-7 years with a PhD) of program management experience in international development or a related field, including 3 years of supervisory experience.
    • Demonstrated track record of successfully building and effectively coordinating diverse teams.
    • Experience with USG project management.
    • Demonstrated experience with project start-up in various country contexts.
    • Critical thinker with a can-do approach to problem solving, disaggregating large/complex problems to identify underlying drivers and critical nuances
    • Demonstrated effective interpersonal and creative problem-solving skills.
    • Demonstrated ethical management practices.
    • Professional-level English language skills (written and oral).
    • Ability to travel internationally about 30-40% of the time.
    • Professional-level fluency in foreign language (Spanish required; other languages optional)


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